Inquiry Triage Pipeline

Problem

Static marketing sites usually stop at “email delivered.” That works until volume grows — then there is no queue, no urgency signal, and no structured way to spot agentic AI opportunities before the discovery call.

Solution

• submitInquiry — HTTPS endpoint writes raw form data to inquiry_queue
• onInquiryCreated — Firestore trigger runs a Genkit triage flow (summary, category, urgency, audit flag)
• FormSubmit fallback — if Firebase is unreachable, the form posts to email backup automatically
• Thank-you page — inline success UX without leaving the brand

Architecture

abestack.com (Vercel static)
  → POST submitInquiry (Cloud Function)
  → Firestore inquiry_queue/{id}
  → onInquiryCreated → Genkit triageInquiry flow
  → Coordinator reviews in Firebase Console
  → Human reply via hello@abestack.com

Results

Every inbound lead is structured before reply. Agentic AI audit requests are flagged automatically. The same pattern ships on client projects — this case study is the live reference implementation.

Technology